Customer Service

Customer Service

Book - 2007
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Examines the following : defining customer service and customers; what makes for better customer service practices; the customer transaction; sustaining good customer service; concluding the customer transaction; dealing with difficult customers.
Publisher: Bendigo, Vic. : VEA, 2007.
Characteristics: 1 videodisc (26 min.) : sd., col. ; 4 3/4 in.


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