How Everybody Wins When We Comes Before MeBook - 2015
Nothing is average or normal at Tangerine, formerly called ING Direct, and now a subsidiary of Scotiabank -- not the name, not the style of banking, not the leadership. As an online bank, it is able to offer more favorable rates to customers by avoiding the costs of running a network of branches. Peter Aceto, the president and CEO of Tangerine runs his business in an unorthodox and intuitively human way. The bank has no tellers, no lineups, no bricks-and-mortar branches for its customers to visit. But people are at the core of the operation: loyal, happy and engaged employees who help thousands of customers save their money, buy homes and enjoy a healthy financial life. An in-depth look into the "people-first" leadership strategies that have made Tangerine Canada's leading direct bank, with more than 1.9 million clients and close to $40 billion in total assets. Aceto relies strongly on transparency, trust and accessibility. He doesn't have a luxurious corner office (instead, he sits among the other employees), and he often responds to calls and emails from customers directly. His focus is on radical thinking that delivers superior and unparalleled results for Tangerine and the financial well-being of Canadians, and that demonstrates largely how business will be led in the future. Aceto shares many stories that show how his philosophy and strategies have made him and his business so successful. Peter Aceto lives in Toronto.
Publisher: Toronto : HarperCollins, c 2015.
Characteristics: 304 p. ; 24 cm.